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Returns & Cancellations

Transparent guidelines regarding material intake, restock authorization records, and item return protocols for mechanical trade clients.

Return Window

14 Calendar days from the official tracked date of shipment delivery execution.

Restocking Fee

Standard 15% handling fee applicable to verified mechanical components ordered by error.

Verification Check

All items undergo electronic validation protocols to confirm structural authenticity prior to refund approval.

1. Return Authorization Conditions

At Airspares, we supply commercial precision elements configured to standard industrial parameters. If an asset must be routed back to our processing hub, it must satisfy precise operational safety metrics. Unauthorized tracking drop-offs will not pass fulfillment desk integration.

To activate an active return workflow, the purchased elements must comply fully with the parameters detailed below:

  • Original Protective Seals: Component casings, insulation wraps, and internal hardware packs must remain completely unopened.
  • Zero Integration History: Parts must bear zero physical proof of field mounting, connection tightening, or experimental wiring tests.
  • Complete Structural Sets: Factory-issued manuals, structural schematics, sub-relays, and specification files must accompany the device.

IMPORTANT EXCLUSION NOTICE: Programmed logic boards, custom-crimped line systems, and custom-ordered complex chiller compressors allocated under specific engineering requests are categorized as non-returnable assets unless internal factory flaws are verified.

2. Processing and Verification Deadlines

Once a tracking asset achieves verification entry at our central intake dock, the system proceeds through an operational testing assessment. Our laboratory technicians assess internal connection values and confirm that factory serial numbers correlate with purchase logs.

This authentication pipeline spans a window of 3 to 5 business days from the tracked date of delivery. Following dynamic diagnostic sign-off, credit allocation protocols update instantly. Financial system transfers generally surface within your originating banking ledger within 7 working days, dependent on processing channel settings.

3. Shipping Costs & Handling Parameters

Unless an item dispatch error was triggered strictly by an internal Airspares fulfillment center mix-up, the procurement partner remains liable for arranging certified freight return transit. We strongly advice assigning complete insurance layers and live verification tracking codes to your return packages. Airspares declines liability for incoming shipments compromised or lost in transit by third-party delivery services.

4. Order Cancellations

Due to our commitment to maintaining accelerated logistics schedules, standard product shipments transition to packing routines rapidly following validation. Cancellation requests submitted after stock leaves our layout bays cannot be processed as a cancellation. Instead, they must be processed under standard return authorization conditions.

Need to log a component Return Authorization request?

Get in touch with our dedicated support desk today to register your documentation, input your invoice number, and claim your authorization codes.

Open Support Ticket